Privacy Policy

Introduction

Coltbridge IT Services, trading as Fractional CIO (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our IT consulting services. This policy also informs you of your rights in relation to your personal data.

Who We Are

Fractional CIO is a UK-based IT consulting company offering advice in a range of area including IT Strategy, Digital Transformation, Cyber Security, Outsource Management, License Review, Data Protection / GDPR Compliance. We act as a data controller when processing personal data.

What Information Do We Collect?

We may collect and process the following types of personal information:

1. Information You Provide Directly:

 - Name

 - Contact details (email address, phone number)

 - Job title and company information

 - Billing and payment details

 - Project details relevant to the service provided

2. Automatically Collected Information:

 - IP address

 - Browser type and version

 - Information about your visit (e.g., URL, clickstream to, through, and from our site)

 - Technical data such as your operating system

3. Third-Party Information:

 We may receive personal data from third-party sources such as partners, clients, or publicly available information.

How We Use Your Information

We use the information collected for the following purposes:

1. Service Delivery:

 - To provide IT consulting services and support.

 - To communicate regarding your project or enquiry.

2. Billing and Payments:

 - To process payments and invoices.

3. Marketing and Communications:

 - To send promotional materials and updates, subject to your preferences.

 - To respond to enquiries or requests.

4. Website Analytics:

 - To improve our website, user experience, and service delivery through data analysis.

5. Legal Obligations:

 - To comply with any legal or regulatory obligations.

Legal Basis for Processing

Under UK data protection laws, we process your personal data based on one or more of the following lawful bases:

1. Contractual Necessity: Processing your data is necessary for performing our contract with you or to take steps at your request before entering into a contract.

2. Legitimate Interests: We process data to further our legitimate business interests (e.g., improving services), provided these are not overridden by your rights and interests.

3. Consent: Where you have given us consent, such as subscribing to marketing communications.

4. Legal Obligation: Compliance with a legal obligation.

Data Sharing

We may share your personal data with third parties in the following situations:

- Service Providers: To IT service providers who support our business (e.g., cloud storage, payment processors).

- Legal or Regulatory Authorities: If required by law or to enforce our terms and conditions.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a third party.

We do not sell or rent your personal data to any third parties for marketing purposes.

International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we will ensure it is protected by appropriate safeguards such as standard contractual clauses, Privacy Shield (where applicable), or other legal mechanisms.

Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. This will typically be for seven years for contractual and financial information, and less for marketing data unless consent is withdrawn.

Your Rights

You have several rights concerning your personal data, including:

1. Access: The right to request access to your personal data.

2. Rectification: The right to correct any inaccuracies in your data.

3. Erasure: The right to request the deletion of your personal data, subject to certain conditions.

4. Objection: The right to object to the processing of your data, particularly for direct marketing.

5. Restriction: The right to request a restriction on how we process your data.

6. Portability: The right to receive your personal data in a commonly used format and transfer it to another controller.

7. Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

You may exercise these rights by contacting us at privacy@fractionalcio.cloud.

Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorized access, disclosure, or loss.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or through other means.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Coltbridge IT Services

9 Coltbridge Terrace

Edinburgh

EH12 6AB

info@fractionalcio.cloud